Privacy Policy

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one of more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identify of that natural person”.

How we use your information

This privacy notice tells you how we, LANIX UK LIMITED, will collect and use your personal data to perform our contractual duties to our customers and for any marketing activities.

The personal data we collect will be used for the following purposes:

a. For marketing and to keep you up to date on any new technologies and products.

b. To perform our contract duties to our customers.

c. To keep you up to date on any security threats.

Our legal basis for processing the personal data

a. Processing is necessary for the performance of a contract to which the data subject is party to or in order to take steps at the request of the data subject prior to entering into a contract.

Why do we need to collect and store personal data?

In order for us to provide you our services we need to collect personal data for correspondence purposes and/or detailed service provisions. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes we would contact you for additional consent.

Will we share my personal data with anyone else?

We may have to pass your personal data on to third-party service providers and suppliers contracted to LANIX UK LIMITED in the course of dealing with you in order to fulfil our contractual obligations to you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with our procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise

Third Parties include:

• External service providers acting as sub-processors who provide IT and cloud services on behalf of LANIX UK LIMITED.
• Vendor partners & OEM manufacturers of hardware and software.
• Distribution Suppliers of hardware and software.
• Professional advisers acting as sub-processors, including lawyers, bankers, auditors, accountants and insurers who provide consultancy, banking, legal insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities and law enforcement bodies.

How will we use the personal data it collects about me?

LANIX UK LIMITED will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. we are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will we contact you?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

How do we keep your data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Can I find out what personal data you hold about me?

LANIX UK LIMITED at your request, can confirm what information we hold about you and how it is processed. If we do hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of LANIX UK LIMITED or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What forms of ID will I need to provide in order to access this?

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We accept the following forms of ID when information on your personal data is requested:

• Passport
• Driving License
• Utility Bill (from the last 3 months)

Contact details of the GDPR Owner:

	GDPR Owner contact details
Contact Name:	Hong Ha
Address line 1:	6 Metro Centre
Address line 2:	St John’s Road
Address line 3:	Isleworth
Address line 4:	Middlesex, UK
Address line 5:	TW7 6NJ
Email:	dataprotection@lanix.co.uk
Telephone:	+44 (0)20 8232 8008

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). Our registration reference is ZA212480. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

LANIX UK LIMITED reserves the right to make changes to our policy at anytime and without notification.

Last Updated: 02/07/2024