Terms and Conditions

All orders for goods and services accepted by LANIX UK Ltd. (“the Vendor”) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods and services shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions unless accepted in writing by a director of LANIX UK Ltd.

1. Payment and Price

a. LANIX UK Ltd. reserves the right to vary the quoted price of the goods or services by upward additions in accordance with the market conditions at the date of actual supply and the purchaser shall pay such additions in addition to the quoted price. Price Lists do not constitute an offer.
b. All invoices are due for payment on the date shown on the invoice. Payment is to be made in sterling unless otherwise agreed in writing by an account manager.
c. All overdue accounts will be charged on a daily basis commercial interest at 5 % above the base rate of the Barclays Bank PLC. Obtaining at the time.

2. Availability of goods

LANIX UK Ltd. will use its best endeavours to comply with the date named for dispatch or delivery which date is given and intended as estimate only and is not to be the essence of contract. If owing to non – availability of the goods or any other causes beyond the vendor’s control, the vendor shall be unable to effect delivery hereunder it shall be at liberty to determine the contract or part thereof by giving notice in writing to the purchaser.

3. Property and Risk

For so long as any amounts remain owing from the purchaser to the vendor (whether immediately due or not) title to the property of the goods shall remain in the vendor and ownership will not pass to the purchaser until the vendor has received payment in full. In the event of the purchaser reselling the goods, if the vendor has not received all amounts owing to it the purchaser shall account to the vendor for the proceeds of any such sale and meanwhile will hold all proceeds of such sale of such goods upon trust of the vendor until the vendor have received such amounts in full. The vendor shall have the right to trace all proceeds in accordance with the principals of R. v. Hallets Estates 1880 13CH.D96. At any time after the due date for payment from the purchaser to the vendor, and so long as such amounts have not been received by the vendor in full, the vendor at the purchaser’s expense shall have the right to enter the purchasers premises and remove there from all the goods which remain the property of the vendor.

4. Design Variation

Whilst the vendor makes every effort to ensure that the goods supplied correspond to in every effect with the sample, specification or description provided as the case may be, the vendor is not responsible for the minor variations in specification in colour or other design features, and no such minor variation shall entire the purchaser to rescind the contracts or shall be the subject of any claim against the vendor by the purchaser.

5. Claims

a. No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies the vendor in writing within seven days of delivery. This period may be extended at the sole discretion of the vendor where the manufacturer’s replacement policy extends the deadline.
b. No liability for any claim for missing items such as manuals, etc shall be accepted unless the purchaser notifies the vendor in writing within seven days of delivery.
c. No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the purchaser given on the delivery note unless the vendor is notified in writing by the purchaser within seven days of delivery and the onus is on the purchaser to prove any shortage.
d. In the case of manufacturers who operate direct product support and returns procedures, the purchaser accepts an obligation to process their claim directly through the manufacturer.

6. Guarantee

The purchaser shall, unless otherwise, in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the guarantee period.

7. Returned Goods

a. The vendor will not accept goods for credit or rectification unless such return has been authorised by our return department, and the goods are received by the vendor in stock condition, with original packaging, software and the vendor reserves the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note in respect thereof. The vendor reserves the right to charge a restocking fee on goods returned for credit, which are not in stock condition. A valid RMA number must be clearly labelled on each of the returned purchases.
b. The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to the vendor for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser.
c. All items returned to the vendor by pre-arrangement and found to contain no fault, will be subject to a minimum of 25% restocking charge, provided the goods are in original stock condition. Any upward variation of this restocking charge shall be at the sole discretion of the vendor.
d. A £10 Service charge will be applicable if No Fault Found.
e. No credit shall be allowed for goods until they have been received complete.
f. A Full Credit will only be given on items returned within 14 Days from Purchase.
g. If a credit is to be given, the original carriage charge will not be refunded/credited.

8. Consequential Loss

The extent of the vendor liability on the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential, or however else arising. LANIX UK Ltd. will not be responsible for any data loss howsoever arising. You are responsible to backup your data on a regular basis.

9. Law

a. If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.

b. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

c. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.

10. Privacy Policy

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one of more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identify of that natural person”.

How we use your information

This privacy notice tells you how we, Lanix UK Ltd, will collect and use your personal data to perform our contractual duties to our customers and for any marketing activities.

The personal data we collect will be used for the following purposes:

a. For marketing and to keep you up to date on any new technologies and products.

b. To perform our contract duties to our customers.

c. To keep you up to date on any security threats.

Our legal basis for processing the personal data:-

d. Processing is necessary for the performance of a contract to which the data subject is party to or in order to take steps at the request of the data subject prior to entering into a contract.

Why does Lanix UK Ltd need to collect and store personal data?

In order for us to provide you our services we need to collect personal data for correspondence purposes and/or detailed service provisions. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Lanix UK Ltd would contact you for additional consent.

Will Lanix UK Ltd share my personal data with anyone else?

We may have to pass your personal data on to third-party service providers and suppliers contracted to Lanix UK Ltd in the course of dealing with you in order to fulfil our contractual obligations to you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Lanix UK Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise

Third Parties include:

  • External service providers acting as sub-processors who provide IT and cloud services on behalf of Lanix UK Ltd.
  • Vendor partners & OEM manufacturers of hardware and software.
  • Distribution Suppliers of hardware and software.
  • Professional advisers acting as sub-processors, including lawyers, bankers, auditors, accountants and insurers who provide consultancy, banking, legal insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities and law enforcement bodies.

How will Lanix UK Ltd use the personal data it collects about me?

Lanix UK Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Lanix UK Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Lanix UK Ltd contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Can I find out the personal data that the organisation holds about me?

Lanix UK Ltd at your request, can confirm what information we hold about you and how it is processed. If Lanix UK Ltd does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Lanix UK Ltd or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What forms of ID will I need to provide in order to access this?

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Lanix UK Ltd accepts the following forms of ID when information on your personal data is requested:

  • Passport
  • Driving License
  • Utility Bill (from the last 3 months)

Contact details of the GDPR Owner:


GDPR Owner contact details

Contact Name:

Hong Ha

Address line 1:

6 Metro Centre

Address line 2:

St John’s Road

Address line 3:


Address line 4:

Middlesex, UK

Address line 5:





020 8232 8008

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

11. Alterations to this Terms and Conditions

LANIX UK Ltd reserves the right to make changes to our terms and conditions at anytime and without notification.

Last Updated: 15/05/2018