IT support your team can actually rely on

Fully managed support puts everything on us for one fixed monthly price. Pay-as-you-go support means you call when you need help and pay only for the time we spend, with no commitment. Pick-and-choose support lets you keep your internal IT and hand us only the elements you want covered — the helpdesk, servers, Microsoft 365, security or out-of-hours cover.

If you have no internal IT and want one team accountable, choose fully managed. If you are small, occasional and want to try us first, start pay-as-you-go. If you already have someone in-house who needs backup or specialist escalation, pick-and-choose fits best. You can move between them as you grow.

On fully managed support, the fixed price covers your tickets, monitoring, maintenance, user changes and agreed on-site visits. There is no per-incident invoice landing after a bad week. Genuinely separate pieces of work — a new office, a migration, new hardware — are quoted as projects up front, so you always see the cost before it happens.

Across the environments we support, unplanned downtime stays below 0.01% of working time. We get there by watching your systems continuously, patching on schedule and fixing developing faults before your team notices them, rather than waiting for a ticket.

Once a year we go through what you actually used — tickets raised, hours consumed, licences and services paid for. If the picture shows you are paying for more cover than you need, we reduce your annual fee for the year ahead or rebate the difference. It is the same review that catches licences nobody is using.

Response times are agreed in writing and set by severity. For critical issues that stop people working we aim to respond within minutes, not hours, and you will be speaking to an engineer who already knows your setup.

Yes. Extended hours and on-call cover for critical incidents can be included in fully managed support or added as one of your pick-and-choose elements — we will set out exactly which hours are covered before you sign anything.

We typically support SMEs from around 20–250 users across sectors such as professional services, real estate, finance and non-profits — based in London and across the UK, with engineers who can attend site when needed.

Fully supported cover in the UK is normally priced per user per month, and UK SMEs typically sit somewhere in the region of £50–£150 per user depending on how many users and servers you have, the hours of cover you need and how much security and licensing is included. Pay-as-you-go and pick-and-choose are priced on the time or elements you actually take. Rather than guess, contact us for a clear IT support price and we will give you one fixed figure for your environment with nothing hidden.