Exceptional IT Support

Safeguarding Businesses Since 2003

Our IT Support Services

Let our exceptional support team look after your IT, while you focus on growing your business. Our fast and friendly helpdesk are on hand to provide support when you need it, proactively managing all aspects of your infrastructure to keep your business secure and running effectively.

Comprehensive Coverage

Full support for infrastructure, connectivity, and user applications.

Unmatched Experience

Over 20 years of dedicated and well-developed support.

Proactive and Responsive

24/7 Monitoring of your IT assets to ensure minimal downtime.

Transparency

Promote the use of clear non-technical communication to increase collaboration between all parties.

Our IT Support Services

We provide comprehensive IT products and services. Our priority is maintaining IT health and security around the clock; delivered with skill, accurate, and a proactive aproach to ensure your IT environment is secure, reliable, and optimised.

Comprehensive Coverage

Full support for infrastructure, connectivity, and user applications.

Unmatched Experience

Over 20 years of dedicated and well-developed support.

Proactive and Responsive

Dedicated to being responsive and proactivity, so your needs are met and anticipated effectively.

Transparency

Clear and open communication to build trust and confidence.

Support that Suits Your Business Needs

NetCare is what we call our IT support services, providing customers with direct access to a premium IT helpdesk.  Our offering comes in two distinct plans, NetCare Zero and NetCare 365, both tailored to match the needs and requirements of all business sizes. No matter which plan you choose, you will have access to our expert team of engineers who are readily available to provide instant support and look after your IT infrastructure as though it’s their own.

NetCare Zero

NetCare Zero is a voucher-based pay as you go system with no fixed terms and offers your business maximum flexibility. You only pay for the support you need whilst still benefiting from guaranteed response times and access to our IT helpdesk.

NetCare 365

NetCare 365 is our fixed term contract that offers your business complete IT support coverage for a fixed monthly fee. Perfect for any business that wants a predictable monthly spend and peace of mind.

NetCare Zero NetCare 365
Free Onboarding
Guaranteed Response Times
Dedicated UK Based Helpdesk
On-Site Support
Domain Management
Computers, Networks & Servers
Printer Management
Staff Starter / Leaver Management
Microsoft 365 Administration
Monthly Reporting
Patch Management
Extended Hours Cover
24/7 Monitoring
Contract
Pay-as-you-go
Fixed contract

Optional service

Included service

Average Pick Up Time
0 S
Average Resolution Time
0 m
Incidents Resolved
0


IT Services

We have curated a suite of services from leading vendors to suit the most modern workplace. All our services are fully managed by our support team who carefully design, monitor and maintain each service to ensure you get the most out of your investment.

Microsoft 365

Microsoft 365 is Microsoft’s cloud-based subscription platform designed to help people and businesses achieve more with innovative office applications such as Word, Excel and PowerPoint. As well as Intelligent Cloud Services such as Email, OneDrive, Teams and SharePoint, offering users spacious 50GB mailboxes along with cloud-based file storage solutions, allowing users to store, share and collaborate on files together or with external users, whilst communicating instantly from anywhere and anytime.

As a Microsoft Partner and one stop solution provider, let us help you deploy, setup and administer your Microsoft 365 solution.

Telephony

Talking with your customers is key for any successful business. We can provide you with a secure, modern and reliable IP based telephony system. This can be delivered via a traditional desk side phone or via flexible softphones such as Cisco’s Webex or integrated with your organisations Microsoft Teams.

Our Cloud based telephony systems will ensure that your customers can reach you no matter where in the world you are working.

Network Infrastructure

With partnerships with Cisco Meraki, Fortinet and Ubiquiti suiting organisations of different sizes, Lanix can help procure and setup your internal office infrastructure with the latest firewalls, network switches and wireless access points for your office.

Once installed these are then expertly monitored and managed to ensure that your infrastructure is always up and regularly updated to ensure no downtime.

Cyber Essentials

Cyber Essentials is a government backed; industry supported scheme designed to help organisations of any type or size protect themselves against cyber threats.

It outlines a set of fundamental technical controls organisations should have in place to help protect themselves against common online security threats, providing evidence that your business is committed to its data protection obligations, giving further reassurance to your customers and suppliers.

Our experts can guide you through the process and help you achieve certification.

Procurement

Hardware and Software Procurement

As a one stop IT solution provider, let us help you make the right choice. We provide competitively priced hardware and software solutions from a range of vendors and brands including Microsoft, Dell, HP, Fortinet and many more.

Online Backups

Data is a critical asset – it is the lifeblood of every business. Storing and protecting company data can be a formidable, time consuming and costly task. Let us deploy our managed backup solution for all of your data across your IT estate. This could range from desktops and on-premise servers to your cloud assets such as servers hosted in the cloud and Microsoft Office 365.

Considering how much personal information we store in cloud systems such as Microsoft 365, keeping your Emails or OneDrive content protected is often overlooked and is critical to protecting your data against accidental deletions, interruptions in service, and other threats, such as user error or intentional malicious actions.

Let our team of experts protect your valuable data in a fast, secure and cost-effective manner that will ensure that any unforeseen events do not impact your business.

Connectivity

Lanix have built, retained and managed long-term partnerships with the UK’s leading internet providers including BT, Redcentric, Exponential-e, CityFibre and G.Network. Utilising our extensive list of partnerships Lanix will guide you through the options to help your business deploy reliable internet connectivity solutions.

Disaster Recovery

Many organisations usually overlook or are ill prepared when it comes to disaster recovery planning. Some just implement backups and call it a day.

Our approach is different, in that we work with our clients and we work collaboratively with them in identifying risks  and help them produce a documented plan to mitigate discovered risks. The plan can then be used as a playbook to respond to disasters. These plans can be regularly tested and continually improved to ensure that it continues to meet with the their evolving requirements.

We discuss and agree Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) and can deploy solutions that meet with your requirements and budget. This can range from Virtual Disaster Recovery Suites to full blown Hot and Warm standby sites.

Let us help with your DRP planning and we can show you solutions to protect your business from downtime.

Office Relocation

Are you moving office or just having an office re-shuffle and need a floor box moving? With over 20 year’s experience in data connectivity and helping organisations move office let us help you with your cable installations and relocations.

Our in-house project managers can you help you, plan, design and arrange installation of your structured cabling and server room design, while our team of IT technicians can assist with the decommission and setup of your equipment at your new address.

 

Patch Management

In today’s increasingly complex world where businesses are leveraging an ever growing variety of technologies and software applications to support its operations. It is vitally important to ensure your software remains up to date, as unpatched systems could contain vulnerabilities that could be exploited.

Let our experts discover what IT assets your business has in its technology stack and provide regular patch management for all of your software. This ensures that we keep your systems as up to date as possible thereby reducing risk.

Spam filtering

In order to help protect your organisation and email against cyber attacks and malicious content, Lanix can help provides and setup Advanced Spam Filtering solutions.

Lanix Partner with Mimecast, the industry’s leading solution for spam filtering providing an extra layer of security on top of your existing email service, helping users protect against viruses, malware and phishing.

Managed Security

In the ever-changing landscape of cyber threats and our increasing attack surface of any modern business. It can be a tough challenge to protect one of our most valuable assets: Data.

That is why we have carefully curated a full suite of products and services from leading vendors to ensure that your business has a multi layered approach when it comes to security. All expertly deployed and managed by our team.

We have solutions for: –

  • Endpoint Encryption
  • Multi Factor Authentication and Single Sign On.
  • Password Management
  • AntiVirus with Anti Ransomware Technology
  • Extended Endpoint Detection & Response systems
  • Vulnerability Management
  • Managed Next Generation Firewalls
  • Managed Switches and Wireless Access Points.

Microsoft 365

Telephony

Networking

Cyber Essentials

Procurement

Online Backups

Connectivity

Disaster Recovery

Office Relocation

Patch Management

Spam Filtering

Managed Security

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What Our Clients Say

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